Fast Pace Health

Supporting Growth Without Expanding Manual Work

As Fast Pace Health expanded across hundreds of locations, the volume of claims moving through the revenue cycle continued to grow. By the time the organization reached approximately 250 clinics, teams were spending significant time reviewing charts, correcting coding issues, adding modifiers, and validating diagnosis-to-procedure code relationships before claims could be submitted.

Heath Seacrist, Vice President of Revenue Cycle at Fast Pace Health, wanted a more efficient way to manage growing claims volumes while maintaining coding quality across the organization.

“We were still doing a lot of manual charge entry,” Seacrist said. “We were having to do a lot of reviews, adding modifiers, moving diagnoses around, and doing a lot of different components that was just very time consuming.”

Fast Pace processes claims associated with approximately 175,000 to 190,000 patient encounters each month. Every modifier, diagnosis update, and chart review repeated across that volume carries a meaningful operational impact.

As leadership evaluated possible solutions, they focused on technologies that could automate portions of the charge review process while helping maintain consistency across a large and geographically distributed clinical footprint.

That search led Fast Pace to Exdion Health.

“We really liked how they presented themselves and what they could do for us. They were taking that manual charge-entry piece and bringing it into automation and technology.”

Creating Consistency Across High-Volume Operations

Fast Pace implemented Exdion Health to help automate charge review and coding validation before claims were submitted to payers. The platform reviews claims against supporting documentation and applies consistent coding logic, helping identify issues that historically required manual review and intervention.

As Exdion took over more of the review process, fewer claims required manual intervention. Fast Pace increased straight-through processing from 85% to 99% and has sustained that performance for more than a year.

Those improvements also contributed to cleaner claims reaching payers. “We saw our rejections go down. We saw denials go down.”  Claims that require fewer corrections after submission generate less administrative work for billing teams, reduce delays associated with payer responses, and support faster reimbursement.

“Now I have charts and claims that are very clean. You’ve got CPT codes and diagnosis codes all aligned.”

Helping Providers Strengthen Documentation Habits

When documentation or coding selections require clarification, Exdion Health returns questions directly to providers. These interactions help clinicians review documentation requirements and understand how their coding choices affect claim quality before the claim is submitted.

As providers engaged with the feedback, their understanding of coding and documentation requirements improved. They began identifying documentation gaps, coding inconsistencies, and workflow steps that could affect reimbursement. The process helped reinforce coding best practices through real-world examples tied directly to patient encounters.

“We always know it’s 21 days to make a habit,” Seacrist said. “After you start getting in there a little bit, the provider started realizing, ‘I need to click this box,’ or ‘I need to add this documentation to support that level of code.'”

Adoption varied across the organization. Some providers immediately embraced the feedback process and viewed it as an opportunity to improve. Others approached it more cautiously.

“You had providers who really accepted it and wanted to learn. Then you had providers who were a little reluctant. They’d say, ‘I’ve been doing this for 20 years.’”

As providers engaged with the process, many began identifying issues they had not previously recognized.

“We heard it many times. ‘I didn’t know I was doing that wrong. I didn’t know I was supposed to click that box.'”

Seacrist credits Exdion Health’s collaborative approach with helping support adoption across the organization.

“At the end of the day, they’re a partner. They collaborate with us. Every provider learns a little bit differently, so we took their model and expanded it to Fast Pace, and we saw some big turnarounds.”

Building a Foundation for the Future

Today, Exdion Health supports coding quality and charge review processes across a healthcare organization that includes approximately 250 clinics and manages claims associated with up to 190,000 patient encounters each month.

For Seacrist, the combination of automation, provider feedback, and operational collaboration has helped Fast Pace create a more efficient process for preparing clean claims while reducing the manual effort previously required from revenue cycle teams.

“I’m really interested to see how far and what the next steps look like. I’m glad I’m part of one of the first ones to figure out Exdion Health.”